ParentSquare: Frequently Asked Questions

Q: How do I sign up or opt-in to receive messages and notifications?

Q: Can I access communications for more than one of my students from the same account?

Q: What are the message/alert/notification categories, and what do they mean?

Q: What types of messages will I get?

ParentSquare allows the district, schools, and teachers to send messages in a variety of ways. One method is a post that would only go to your school’s “feed” in the ParentSquare app or web portal. Your school or teacher also could choose to send that post to parents/guardians in the form of a text or email.

Staff can choose to send a private message to one or more users. For example, a school nurse might text you to ask a question about administering your student’s medication.

The third method is a “smart alert” sent at the district and school level — things like the district newsletter, messages from the superintendent and messages about back-to-school nights. They can be sent via text, email or phone call.

The final category is an “urgent smart alert.” These messages will be sent via text, email and phone call and include inclement weather notifications and health and safety issues.

Q: My email is correct in ParentSquare. Why am I not receiving emails

Q: How do I change my password?

Q: Can I change the email and/or cell phone number on my account?

Q: English is not my first language. How can I receive content in my native language?

Q: I am getting too many messages from ParentSquare. Is it possible to receive fewer notifications?

You can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting "My Account" from the drop-down menu. On your account page, you find your notification settings in the top right corner and click "Change This" to customize your notifications. If you’re receiving too many notifications, try changing to "digest" setting, meaning you’ll only receive one condensed message in the evening. Here is a help article on changing your notification settings.

Q: Is it possible to contact my child's teacher directly and privately?

You can contact your child's teacher privately by using the direct messaging tool. On the home page, click on "Messaging" in the left sidebar. From there, you can send a direct message to your child's teacher that only you and the teacher can see. You also can send messages to other staff members at the school, such as your child's coaches and club leaders. You can send these messages in your preferred language; the messages will arrive to staff in English. Here is a link to our help page on direct messaging.

Q: I've received an invalid registration link. What should I do?